Shipping and Payment

Delivery time approx. 3-10 days after receipt of payment. The dispatch takes place within 5 working days (dispatch) from the acceptance of the contract (complete receipt of payment by AQA GmbH). The dispatch takes place via the post. The information about the delivery time is purely informative.

You can see the shipping costs in the order process (before a binding order is made) and you can also have the shipping costs calculated in the shopping cart. These are determined depending on the selected product and delivery address.

In the event of delivery delays relating to a delayed shipment, you will receive a notification by email.

When shipping outside the European Union, any import duties are to be borne by the customer. When returning the goods, the customer is responsible for any export taxes and compliance with export regulations.

For the return of the respective analysis package to the respective laboratory, the return box or the return envelope must be sufficiently franked.

Payment options
Payment is made by bank transfer in advance (prepayment), by credit card, instant transfer or PayPal. When purchasing on account (not possible in the online shop), payment is due promptly and without any deductions to our account listed on the invoice.